Shipping

Ready To Ship/ Readymade Product Shipping Policy:

• Please allow up to 3-5 business days for order processing and verification. You will receive an email notification once the order has shipped. Orders placed over the weekend or on holidays will begin processing the next business day.

Pre-Order Policy: 

• Pre-order Policy: Pre-orders typically take up to 4 weeks to be processed and shipped. Please note that this timeframe does not include weekends or holidays. However, if we are able to ship your order sooner, we will do so and notify you right away.
• You will receive weekly updates on the status of your pre-order, so you’re always in the loop. If for any reason your order is returned to us due to an incorrect address, missed delivery, or other shipping issues, we can reship it. In such cases, the customer will be responsible for the reshipping fee.

International Customs Fee: 

• We'd like to clarify that we cover US customs and tax fees from our end, so you won't be responsible for any additional charges. However, please note that any customs tax fees imposed by your country are beyond our control and are the responsibility of the recipient.

Return/Exchange Policy

• Due to limited quantities and high order volume, we cannot make changes to an order once it has been placed. Please carefully review your order prior to completing your purchase. All sales are final.

Wash Care Info

Wash care information for ALL products with Phulkari:

• Due to the delicate nature of this garment, we recommend dry clean ONLY. Special care and attention must be taken while cleaning. Please consult with a professional dry cleaner for cleaning of our garments with Phulkari.
• For all non-Phulkari products, we recommend washing inside out on a cold cycle, drying on a delicate setting, or air dry for best results.

Phulkari loose threads: 

• We wanted to take a moment to shed some light on our Phulkari products. Whether handcrafted or machine-made, each piece is crafted with meticulous care, resulting in a heavyweight fabric adorned with delicate thread work. It's important to note that loose threads are inevitable due to the intricate nature of Phulkari, but please rest assured, we strive to minimize them during production.
• While we take great pride in offering the highest quality Phulkari available, it's essential to acknowledge that some loose threads may be present. This is a natural characteristic of this exquisite fabric and not a flaw.

 

* We are not responsible for any damage of clothes. *

Contact Us

• For questions related to online orders, please send us an email at YourOwnRuler@gmail.com. Kindly include your order number for faster assistance.
• We aim to respond to each email within 1 business day, however during new product releases it may take us a little longer. We appreciate your patience. Please note that our current hours of service are between 9:00am – 5:00pm PST Monday to Friday.